How to Customize Reply and Forward Settings in Outlook

Learn to streamline your email communication by configuring Outlook’s reply and forward options to match your workflow preferences.

How to Customize Reply and Forward Settings in Outlook

Outlook offers several customization options for managing how you reply to and forward emails. By adjusting these settings, you can tailor your email experience to boost productivity and maintain a consistent communication style. Let’s explore how to configure these options to suit your needs.

Configuring Reply and Forward Options in Outlook

To access the reply and forward settings in Outlook, follow these steps:

Step 1: Open Outlook and click on the “File” tab in the top-left corner of the window.

Step 2: In the backstage view, click on “Options” near the bottom of the left sidebar.

Step 3: In the Outlook Options dialog box, select “Mail” from the left sidebar.

Step 4: Scroll down to the “Replies and Forwards” section, where you’ll find various customization options.

Customizing Reply Behavior

One of the first settings you can adjust is how Outlook handles replies:

Step 1: In the “Replies and Forwards” section, locate the “When replying to a message” dropdown menu.

Step 2: Choose from the following options:

  • Do not include original message.
  • Include and indent original message text.
  • Include original message text.
  • Prefix each line of the original message.
  • Attach original message.

Step 3: If you selected “Prefix each line of the original message,” you can enter a custom prefix in the box next to “Prefix each line with.”

Setting Up Forward Options

You can also customize how Outlook handles forwarded messages:

Step 1: In the same “Replies and Forwards” section, find the “When forwarding a message” dropdown menu.

Step 2: Select your preferred option from the same list as the reply options.

Enabling Inline Responses

To insert your comments directly within the original message when replying:

Step 1: Check the box next to “Preface comments with” in the “Replies and Forwards” section.

Step 2: Enter your preferred identifier in the text box. This could be your initials, name, or any other text you want to use to distinguish your comments.

Automatically Closing Original Message Windows

If you prefer a cleaner workspace, you can set Outlook to close the original message window when you reply or forward:

Step 1: In the “Replies and Forwards” section, check the box next to “Close original message window when replying or forwarding.”

Setting Default Reply Action

To change whether Outlook defaults to “Reply” or “Reply All” when you respond to messages:

Step 1: In the Outlook Options dialog, navigate to the “Mail” section.

Step 2: Find the “Replies and forwards” subsection.

Step 3: Use the dropdown menu next to “When replying to a message” to choose either “Reply” or “Reply All” as your default action.

Applying Your Changes

Step 1: After making your desired changes, click “OK” at the bottom of the Outlook Options dialog to save and apply your new settings.

Step 2: Test your new settings by replying to or forwarding an email to ensure they work as expected.


With these customizations in place, you’ll find that managing your email correspondence becomes more efficient and tailored to your personal style. Remember, you can always return to these settings and adjust them as your needs change over time.